You can call us on 671 671 375 Monday to Friday, from 9 a.m. to 5 p.m., or send us a WhatsApp message. You can also email us at contacto@biotherapeutics.es at any time.

During business hours, we will respond as soon as possible. Outside of business hours, we will respond within a maximum of one business day.

If we're unavailable and you need help right now, we have a chat available that can answer most of your questions.

Yes, we work with a team of healthcare professionals available to answer any questions and guide you through whatever you need. Contact us for personalized advice.

No, we are an exclusively online store, but you can contact us before placing your order to discuss any shipping-related details. If you need your order as soon as possible, we offer express shipping within mainland Spain. Orders placed before 11:00 AM (Correos) or 2:00 PM (CTT) on weekdays are shipped the same day.

It depends on the shipping method

• Standard Mail: 2-4 business days
• Premium Mail: 1-2 business days
• CTT Express 24h: next working day delivery
• CTT Express 14h: Delivery before 2:00 PM on the next business day

The estimated delivery time is calculated from the date of shipment, not from when the order is placed online. If you place your order on a business day before 11:00 AM (Correos) or 2:00 PM (CTT), it will be shipped the same day.

There may be delivery delays beyond our control due to issues with the courier company, but we'll do everything we can to get your order to you as soon as possible! Orders outside the Iberian Peninsula take longer and may be delayed due to customs holds.

Orders are not shipped or delivered on weekends or public holidays.

Our warehouse will be closed on the following holidays, and orders will be shipped the next business day.

• January 1st, New Year's Day
• January 6th, Epiphany of the Lord
• February 28th, Andalusia Day
• April 17, Holy Thursday
• April 18th, Good Friday
• May 1st, Labor Day
• August 15th Feast of the Assumption of the Virgin
• August 19th: Incorporation of Malaga into the Crown of Castile
• September 8th, Day of Our Lady of Victory
• October 13th, Monday following Spain's National Day
• November 1st, All Saints' Day
• December 6th, Spanish Constitution Day
• December 8th, Feast of the Immaculate Conception
• December 25th, Nativity of the Lord

You will be able to see the cost of the available shipping methods when you add your delivery address on the checkout screen.

Below you will find the shipping costs within the peninsula.

Orders under €49:

• Standard Mail: €3.50
• Correos Premium: €4.50
• Standard Cash on Delivery: €3.95
• Correos Premium Cash on Delivery: €5.50
• CTT 24h: €4.95
• CTT 14h: €5.95

Orders over €49:

• Standard Mail: FREE
• Correos Premium: €1
• Standard Cash on Delivery: €1
• Premium Cash on Delivery Mail: €2
• CTT 24h: €1.5
• CTT 14h: €2

It's very simple! We offer free shipping in Spain (Iberian Peninsula), the Balearic Islands, Ceuta and Melilla.

• Mainland Spain: Orders starting from €49
• Balearic Islands, Ceuta and Melilla: Orders over €65

We ship to the entire Iberian Peninsula (Spain and Portugal), as well as the Balearic Islands, Ceuta, Melilla and the Canary Islands.

If you would like us to ship to another country in the European Union, please contact us and we will arrange the shipment for you in a personalized way.

Yes, once we have prepared your order, you will receive an email with the tracking code from the corresponding courier company.

No, we are an exclusively online store, but you can contact us before placing your order to discuss any shipping-related details. If you require expedited shipping, we offer next-business-day delivery with CTT for orders placed before 1 p.m.

Yes, you will receive an order confirmation after placing your order. If you notice that the shipping information is incorrect or you need to add any additional items, you can contact us so we can make the changes. If the order has already left our facilities, you can modify the delivery information, but this will cause delays due to administrative procedures at the courier company.

If more days have passed than estimated based on the shipping method, please contact us for assistance. We recommend checking the tracking code to see the status and allowing an additional day beyond the estimated delivery date. If it shows as delivered but you haven't received it, please check if it was left with a concierge or a neighbor. Sometimes there may be delays on the part of the courier company beyond our control, but we will do everything we can to get it to you as soon as possible.

We currently accept payments by credit/debit card (Visa, MasterCard, American Express), PayPal, Google Pay, bank transfer and cash on delivery.

Please note that payments via bank transfer can take 1-2 business days to reach our account, so delivery will be 1-2 days later as well.

• Bank: BBVA
• Beneficiary: BIOTHERAPEUTICS IBERIA SL
• IBAN: ES1601820483520201710402
• BIC: BBVAESMMXXX
• Concept: Please indicate the order number or the name you used to place the order.

Yes. Our website is protected with SSL encryption and we work with secure payment gateways like Stripe and PayPal. Your data is completely protected and you can shop with complete peace of mind.

Yes, simply select Cash on Delivery as your delivery method and you can pay in cash when your order is delivered without having to use your bank details. Remember to have the exact amount in cash at the time of delivery!

Yes, upon request. Simply email or WhatsApp us requesting the invoice along with your order number, and we'll send it to you.

Yes, we accept returns within 14 days of receipt, provided the product is unopened and in perfect condition.

From June to August, for products that require refrigeration (such as certain probiotics or suppositories), returns will not be accepted as it cannot be guaranteed that they have not lost their properties due to uncontrolled exposure to high temperatures.

No. For safety reasons, as these are food supplements, tampered products are not accepted.

Send us an email to contacto@biotherapeutics.es explaining the problem with your order. Attach photos of the package, the label, and any other relevant information to help us analyze the issue. We will investigate the problem and resolve it as soon as possible.

For returns due to buyer's remorse, the customer is responsible for shipping costs. However, if the return is due to an error on our part or a defective product, we will cover the costs.

After contacting us, you must package the product securely and seal it, preferably in its original packaging after removing any labels. The return shipping process will differ depending on whether the return is due to buyer's remorse (shipping costs are the buyer's responsibility) or due to an incorrect/defective product (shipping costs are the store's responsibility).

• Return shipping costs are the responsibility of the buyer: We will provide you with the shipping details to our warehouses and you can use the company of your choice.
• Returns handled by the store: We can send a courier to your home to collect the package or tell you the CTT Express Points where you can drop it off.

As soon as we receive the product and verify that it is in perfect condition, we will proceed to make the refund within a maximum of 7 business days.

No. All our products are available without a prescription. If you have any questions about their use, you can contact us or the healthcare professional who recommended them to you.

It depends on the case. We recommend always consulting a healthcare professional before starting any supplementation treatment.

It depends on the product. Most are, but we recommend checking the product information sheet. It lists the ingredients, allergens, excipients, and specific uses. If you have any questions about whether you can take any of our products, please contact us.

We strive to offer our customers the best products. If we don't yet offer a product you need, you can suggest it using this form .

For healthcare professionals, we offer an affiliate program with attractive terms for both you and your patients. If you'd like to join or have any other collaboration ideas, please contact us; we'd be happy to discuss them.

We are retailers and primarily focus on selling to end consumers. However, if you are looking for a specific product or wish to purchase in bulk, please contact us. We would be happy to assist you.